Get ahead with Smarter's Small Business Reports

Mike Doman
Technology Journalist

Mike Doman is a technology, lifestyle, industrial and education writer

Mike Doman
Technology Journalist

Mike Doman is a technology, lifestyle, industrial and education writer

In a series of six research reports, Telstra Smarter Business™ explores the trends affecting Retail, professional services, construction, healthcare, finance and manufacturing.

Running a small business is tough. Between competing demands on your time, managing staff, ensuring your cash flow and delivering to your customers’ expectations, planning for the future can get lost in the mix.

And a business is only as good as the information it operates on – so when that planning does come around, it’s important to make sure you’re working off the right information. To ensure you’re planning smarter, we’ve compiled local research into five, industry-specific small business reports.

The reports include a snapshot of the market today, challenges both existing and imminent, and explore some of the ways Aussie small businesses can adapt to ensure they’re staying productive and profitable well into the future. This is rounded out with stories from businesses like yours, and tips you can implement today to make a difference.

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New report reveals small businesses lagging behind customers in tech
Trends
New report reveals small businesses lagging behind customers in tech

According to the 2018 Telstra Small Business Intelligence Report, customers increasingly use technology to find products and research businesses. Yet many small businesses are ...

5 simple ways to earn your customers' loyalty online
Tech Solutions
Tech Solutions
5 simple ways to earn your customers' loyalty online

Do you know what experience your customers want online to keep them loyal? Keep them coming back with these 5 simple, effective strategies. Today’s customers have a lot of choi...

Woman swiping card
Customer Experience
Customer Experience
5 easy secrets to customer loyalty

When small businesses want to boost customer loyalty, they often focus on dis-counts and special offers. However, there are many more ways you can make customers feel all that ...

Man sitting down using tablet
Customer Experience
Customer Experience
Tech: the new customer charmer

While many businesses look at technology as a way to make them more productive, others see it as an opportunity to delight customers. Adding a little tech to your business coul...