On Bouverie Street in Carlton, Victoria, sits one of Australia’s most tech-savvy tyre centres. It’s not a high tech-hub of gadgets and technological wizardry – it’s a family business that’s been in the community for 30 years. The nbn™ courses through its veins – powering the internet, security systems and EFTPOS and giving its owner, Paul Mckernan, the ability to run his business more efficiently.
“Without a computer, without internet, I just don’t think you could run a business to be honest in this day and age. I don’t think it could happen.
“The nbn™ to me is today’s technology that’s available. And I just think if technology is available out there that people should embrace it, especially in business.”
Speed can equal sales
Being a franchisee, having easy access to stock levels and accurate, up-to-date information is integral to providing good customer service and landing sales.
“All [Bridgestone] Tyre Services around Australia are linked on computers to a third party which runs several programs, which allows us to see a tyre in any of the 300 Bridgestones that are around Australia. If you can see where that stock is, and you need that stock for a customer, then you can get a sale very quickly.”
And while the speed made a significant difference to the operations of the Carlton workshop, its when the conversation turns to business efficiencies that Paul starts to show how the nbn™ is about more than speed for him.
“For me the nbn™ not only represented more speed, but it gave me an opportunity to have a look at the business that I do with Telstra.
“If you’ve been a long term customer with a phone supplier like Telstra, then agreements and plans were put in place a long time ago. Normally… it’s renewed, you pay your bills each month, but you don’t visit the account too often, and you don’t have a look at what is out there, what is available, and how you can benefit from that.
“And that’s the one thing that I’ve learnt. Once I did convert to the NBN I managed to streamline the business [and] delete a couple of lines that weren’t in use.”
The road to ROI
“I just think that anything like this you have to give it 12 months. I’m half way through there. After six months I’ve seen that I’m not spending any more money than I was on the old system, but I have streamlined the business, and I am getting quicker speeds through the nbn™, so I’m a satisfied customer.”
At the end of the day, for Paul – it comes down to being able to service his customers, his franchisor and his family business as well as possible.
“The benefit of the nbn™ to my business was virtually instantaneous… Once you open your eyes to what is available to you out there, it is a much better way of doing business.”
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Telstra services on the nbn™ are not available in all areas or to all businesses. Once you take up a service on the NBN, you can’t move back to Telstra services on the existing copper network. Check here to see if the NBN is available in your area. Actual speed levels and quality of your services on the nbn™ vary due to a number of factors including hardware and software configuration, source and type of content downloaded, whether you’re connected by Wi-Fi or Ethernet cable, the number of users and the performance of interconnecting infrastructure not operated by us. The NBN Co logo, NBN Co and nbn™ are trade marks of NBN Co Limited and are used under license from NBN Co Limited. The spectrum device and ™ and ® are trade marks and registered trade marks of Telstra Corporation Limited, ABN 33 051 775 556.