Growth Customer Experience Productivity Business IQ Trends Success Stories Tech Solutions Awards Business Tools Subscribe Tech Enquiry
Tech Solutions

Myth busting the nbn™

Mike Doman
Technology Journalist

Mike Doman is a technology, lifestyle, industrial and education writer

Mike Doman
Technology Journalist

Mike Doman is a technology, lifestyle, industrial and education writer

The nbn™ rollout is happening or has already happened for many businesses around Australia. We separate fact from fiction when it comes to what business nbn really means for you.

The rollout of the nbn™ is well underway, with businesses across the country already reaping the benefits – like access to new markets and internal efficiencies.

These are exciting times, but for many the nbn is still something of an unknown quantity. With that in mind, we’ve looked at five common misconceptions when it comes to the next generation of internet infrastructure for Australia. Keep these myths in mind when weighing up potential nbn busines plans now and in the future.

A close up of multicoloured frayed wires.

Myth 1: It’s just a speed thing

The real benefit the nbn delivers for businesses is how existing technology interacts with all of the technologies that work with the nbntm service, like using helpful cloud platforms, video conferencing or business apps. With extra bandwidth - being simply put, the amount of resources included in the service to give it a bigger capacity - the inroduction of the nbn helps these services to help run more reliably, without being choked by the capacity of the older network.

Myth 2: nbntm just affects my internet

The existing copper network that runs into your business is being retired, which means you’ll need to switch over to an nbn business plan – not just for your internet but anything that uses the copper network, including alarm systems, phones and EFTPOS. 

Myth 3: It costs more

That’s not necessarily true. Depending on your provider and your individual requirements, the cost for business nbntm may be comparable to your current plan, but it’s a great opportunity to review the plans you’ve got and work out whether they’re performing the way you need them to, or if they will meet your business needs into the future. Performing an audit of what technology solutions you’ve got can help identify efficiencies too – for example, you might find that you don’t use a second phone line any more.  

Myth 4: Telstra is rolling out the nbntm

There was a bit of confusion around who was responsible for the rollout of the nbn, particularly in the early days. NBN Co is responsible for the rollout of the nbn and is an entirely separate, independent government organisation providing wholesale services to retail providers like Telstra. 

Myth 5: It’s a hassle to get the nbntm set up

NBN Co uses a number of different technologies to connect you to the nbn including fibre, fixed wireless and satellite. It’s best to get in touch with your provider early and understand your options, and they should make every effort to ensure you experience minimal downtime while you upgrade to the nbn.

If you’re connecting to the nbn through fibre to the premise, fixed wireless or satellite technology, you (or your provider) will need to arrange an NBN Co appointment to help get you up and running.

If you’re connecting to the nbn through a fibre to the basement or fibre to the node technology, you won’t need to arrange an NBN Co appointment. All you need is an nbn compatible modem from your provider to plug your phone and internet into.

*Originally published October 22nd, 2015. Updated July 9th, 2019.    

Faster internet is just a click away.

Talk to Telstra about the best nbn™ option for your business.

Find out moreFaster internet is just a click away.

Pieces of the website puzzle
Customer Experience
Customer Experience
Your 9 website essentials

Your website needs to keep up with the latest digital marketing trends and best practices to find new customers and maintain a healthy, sustainable rate of sales. Unsure where ...

Manly Spirits Co. at the 2018 Telstra Business Awards
Productivity
Productivity
Finding balance: Outsourcing with David Whittaker of Manly Spirits Co.

Running a small business can be rewarding but with so many tasks vying for your attention, it can be difficult to find the time to focus on what’s really important: producing a...

Person typing on wireless keyboard
Trends
Explainer: Decode the latest business tech jargon

Here’s your go-to resource to understand tricky tech jargon. With new technology comes new terminology. So many acronyms and jargon words are created on the internet all the ti...

Data back-up animation
Business IQ
Business IQ
Quick 5: Data back-ups explained

For all businesses, failing to back-up data can have drastic consequences. Here are five back-up essentials you need to know about. Backing up your data may seem a mundane tas...