Tech Solutions

4 small businesses talk NBN

Adam Turner
Technology Journalist

Adam Turner is a Sydney Morning Herald senior technology columnist who has been writing about the challenges facing Australian business for more than a decade

Adam Turner
Technology Journalist

Adam Turner is a Sydney Morning Herald senior technology columnist who has been writing about the challenges facing Australian business for more than a decade

Four businesses talk about the benefits of the NBN.

What are the business benefits of the National Broadband Network (NBN)? Telstra speaks with four small business owners to discover what has changed for them.

Chris Kasapis from CKAS Mechatronics

1. Wanted Streetwear

Fast, powerful data transfer

Owner Luke Dawson admits: “With my previous connections we had trouble with large email files and video conferencing. Now we have the NBN, we’ve got fast downloads and upload of email attachments.” The clothing retailer uses phones, email, video conferencing and EFTPOS. Real-time, reliable, video conferencing has allowed Luke to confer with his website developers on the other side of Australia and to easily communicate with his overseas suppliers, as is sending large files. A pleasant surprise happened when the NBN arrived at the door of this clothing retailer – a decrease in costs!

Location: Launceston, Tasmania

2. Matchbox Townsville

Simultaneous use, fast downloads 

“The NBN has increased the speed with which we can do things. If we’re downloading a document it’s almost instantaneous. We never have to wait for anything to upload or download and we never have to wait for someone to finish something before we can start something else,” says homeware business manager and owner, Linda Daniels. The business uses EFTPOS and a POS system, which connects to the server at head office to update stock. With their previous ADSL2 connection only one person could be on the internet, since the NBN, sourcing a product through the POS system is simple and fast.

Location: Townsville, Queensland

3. CKAS Mechatronics

A reliable communication stalwart

“Since being connected to Telstra on the NBN we have already been able to use new applications, such as real-time desktop sharing, allowing better collaboration, support and training for our employees, says managing director, Chris Kasapis. An important facet of a flight and driving simulator business is having super-fast data speed. A concern for businesses adopting the NBN can be the downtime. Telstra, in partnership with NBN Co, takes steps to ensure the transition is as simple as possible. “The installation was seamless – fast and with little downtime,” says Chris. “And the cost of moving to the NBN was the same as what we were paying before, if not lower.”

Location: Tullamarine, Victoria

4. Greens Beach Takeaway and Family Store

A big boost to productivity

“We always need to be online,” says co-owner Neville Stewart. The business relies on and needs constant, consistent internet for its point of sale (POS) system and the serious web browsing that is needed to source souvenirs. Browsing e-commerce sites to source souvenirs is now a breeze. Since switching to the NBN about a year ago, productivity has improved. “Before the NBN, if we were looking through 30 pages of stock it would really slow up – now it refreshes to a new page quickly. It’s faster and has broadened the number of suppliers we can look at in a reasonable timeframe,” says Neville.

Location: Northern tip of Tasmania

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