Growth Customer Experience Productivity Business IQ Trends Success Stories Tech Solutions Awards Business Tools Subscribe Tech Enquiry
Tech Solutions

4 small businesses talk nbn™

Smarter Staff
Smarter Writer

This article has been written by the Smarter Business™ Staff Writers

Smarter Staff
Smarter Writer

This article has been written by the Smarter Business™ Staff Writers

What are the business benefits of the National Broadband Network (nbn™)? Telstra Smarter Business speaks with 4 small business owners about what has changed since leveraging high-speed internet through an nbn business plan.

Chris Kasapis from CKAS Mechatronics

1. Wanted Streetwear

Fast, powerful data transfer

“With my previous connections we had trouble with large email files and video conferencing. Now we have the nbn™, we’ve got fast downloads and upload of email attachments,” admits Owner Luke Dawson. 

The clothing retailer uses phones, email, video conferencing and EFTPOS. Real-time, reliable, video conferencing has allowed Luke to confer with his website developers on the other side of Australia and to easily communicate with his overseas suppliers – and of course send large files. A pleasant surprise happened when business nbn arrived at the door of this clothing retailer – a decrease in costs!

Location: Launceston, Tasmania

2. Matchbox Townsville

Simultaneous use, fast downloads 

“The nbn™ has increased the speed with which we can do things. If we’re downloading a document it’s almost instantaneous. We never have to wait for anything to upload or download and we never have to wait for someone to finish something before we can start something else,” says homeware business manager and owner, Linda Daniels. The business uses EFTPOS and a POS system, which connects to the server at head office to update stock. With their previous ADSL2 connection only one person could be on the internet. Since nbn™, sourcing a product through the POS system is simple and fast.

Location: Townsville, Queensland

3. CKAS Mechatronics

A reliable communication stalwart

“Since being connected to Telstra on nbn™ we have already been able to use new applications, such as real-time desktop sharing, allowing better collaboration, support and training for our employees," says Managing Director, Chris Kasapis. An important facet of a flight and driving simulator business is having super-fast data speed. A concern for businesses adopting the NBN can be the downtime. Telstra, in partnership with NBN Co, takes steps to ensure the transition is as simple as possible. “The installation was seamless – fast and with little downtime,” Kasapis says. “And the cost of moving to nbn was the same as what we were paying before, if not lower.”

Location: Tullamarine, Victoria

4. Greens Beach Takeaway and Family Store

A big boost to productivity

“We always need to be online,” says Co-Owner Neville Stewart. The business relies on and needs constant, consistent internet for its point of sale (POS) system and the serious web browsing that is needed to source souvenirs. Browsing e-commerce sites to source souvenirs is now a breeze. Since switching to nbn™ about a year ago, productivity has improved. “Before nbn, if we were looking through 30 pages of stock it would really slow up – now it refreshes to a new page quickly. It’s faster and has broadened the number of suppliers we can look at in a reasonable timeframe,” says Stewart.

Location: Northern tip of Tasmania

Take your small business to the next level with an nbn™ business plan.

Discover resources, reports and insights to help you achieve your goals.

Find out more

Originally published 14th November 2014. Updated 1st August 2019.

Twitter Headquarters San Francisco Canteen
Business IQ
Business IQ
Leadership lessons from Airbnb and Twitter

Airbnb and Twitter both can offer some brilliant lessons in scaling up to achieve global supremacy. Though as Morris Kaplan explains, leaders of fast-growth companies rarely ge...

woman sat on desk whilst hugging latptop screen
Tech Solutions
Tech Solutions
How Cloud computing can really save your business

IT experts have been praising the cost savings and productivity boosts of cloud storage technology for years. But what does that mean for small businesses in the real world? It...

Christmas criminal Christmas present
Business IQ
Business IQ
Steer clear of net nasties this christmas

Think twice before opening that digital Christmas card or clicking on that festive-looking link, internet security experts and consumer authorities warn. That animated Santa Cl...

dog
Customer Experience
Customer Experience
How to inspire customer loyalty

A customer loyalty program is much more than a card-based reward system. It's a way to create brand fanatics. 2018 research by Mastercard shows that 9 out of 10 Australians bel...