Sharing Information in the Field
Geoff’s crews previously had to download all event files onto their laptops or tablets before heading to the track, because they often only had a very slow internet connection, if at all.
“Someone might have stuff they’re working on and you couldn’t see where they were at with it,” explains Becker. “We have a large pool of casuals and that takes a lot of co-ordination: it was an absolute nightmare.” So, when Becker visited his local Telstra Business Centre (TBC) to discuss his field work challenges, he was interested in mobile broadband. Having used the Telstra Mobile Network himself, he was keen to get Telstra SIMs into his team members’ mobile devices.
“We get good service from our Telstra Business Centre, good support from real people. They had some suggestions on improvements like working with files in the Cloud, and using the Telstra Mobile WiFi 4G,” notes Becker. “Now we’ve got Office 365, we’re using Outlook for email and calendars, so staff can access documents while on the road.” The Telstra Mobile Network offers 4G in all capital CBDs and associated airports, many surrounding suburban areas and in over 300 regional areas. You’ll automatically switch to the fastest available 3G in other coverage areas around Australia.
“We’ve noticed the difference, we’ve gone leaps and bounds from where we used to be. Being able to share data and update mobile plans easily means you can get on with it – you’re not slowing your business down.”
We've noticed the difference, we've gone in leaps and bounds from where we used to be.
Simplifying and Streamlining Systems
“With the move to Cloud storage we are able to share files – I can ring my guy in Hobart and say, ‘Can you draft up something on this job’, and then I can go in and access it easily, without sending files back and forth. We use the multiple edit feature a lot. We can just go on there, change something, then say ‘I’ve just updated that’. It’s easy working on files together; our productivity is much higher and the time we save is a bonus,” adds Becker.
Having a single domain name for emails has many benefits. “Previously, we were giving people different email addresses, now we are all on the same email, so accessing contacts and calendars is much easier. Also, we get good backup – we trust the security of the system,” says Becker.
Communications have become easier and faster, a big improvement when out in the field.
“Downloading files used to frustrate the heck out of us. You’d lose hours. You’d get halfway through a download and it’d time out – it was pull-your-hair-out stuff. But with the Telstra Mobile Network we just don’t have that problem now. We can get answers to our customers quicker and we can give faster feedback to our crews. The speed of transferring information is really important.
“At a motorsport event we can take a couple of our 4G WiFi mobile devices so our volunteer staff can use the system. Once it’s connected you’re just laughing – it’s so much easier getting stuff happening. It also makes it more appealing for them to work with us. One of those people is a surgeon, so he can download his work while he’s away.”
2013 was busier than ever for the company, with major events including Rally Australia, the Australasian Safari, Rally Victoria, Targa High Country and the Alpine Rally on the calendar. Factor in press launches for major corporate clients such as Fiat/Chrysler, Renault, Nissan, Infinity, Honda, Subaru, Kia, Sime Darby, Mitsubishi, Toyota, Lexus, Hyundai, Porsche and Proton, and the Telstra systems have passed some tough field tests already.
And Geoff Becker concludes, “To cap off a great year, Audrey, the wife of our Chief Medical Officer, Matt Croxford, gave birth to their first child recently.”