Growth Customer Experience Productivity Business IQ Trends Success Stories Tech Solutions Awards Business Tools Subscribe Tech Enquiry
Tech Solutions

Getting DB Results from Office 365

Smarter Staff
Smarter Writer

This article has been written by the Smarter Business™ Staff Writers

Smarter Staff
Smarter Writer

This article has been written by the Smarter Business™ Staff Writers

For Melbourne-based DB Results, Microsoft Office 365 allowed them to overhaul their communication to make themselves more efficient with happier clients.

DB Results is a business-consulting firm in Melbourne, with staff operating throughout Australia and Asia. Growing demand for their expertise in technology and operations advice meant the business was seeing strong growth, but as the business grew, its delivery infrastructure struggled.

The management team decided that it was time to either expand its own systems, or choose something smart and scalable that could grow as the business did.

The solution was an IT and communications strategy that helped them to improve their team collaboration and customer responsiveness on an international scale, using Microsoft® Office 365. 

DB Results - Office 365 Case Study

Making streamlining simple

Their implementation of Office 365 from Telstra was a straightforward process that was implemented across the entire business, enabling them to effectively manage a growth rate of five to 10 people per week by adding them into the database as needed and managing the staff lists in house.

The upside for DB Results, aside from helping to manage demand from clients seamlessly, was that they achieved this without a big capital investment or increasing pressure on an aging in-house IT infrastructure due the scalability of the solution. 

Office 365 meant that staff operating remotely to the business can easily keep up to date on projects and in contact with other staff members as needed.

The connected nature of Office 365 means staff are able to work effectively when sharing documents and keep important spreadsheets up to date. Backups and cloud storage help keep these documents safe and secure if anything should happen to the internal network.

The results

After the upgrade, all DB Results staff now have access to the tools they need to collaborate effectively online, helping to increase their responsiveness and professionalism with both current and potential customers.

With video meetings and easy sharing of documents, DB Results have also been able to streamline the ongoing management of the new employee process for a consistent monthly cost that scales as the business does. The result is a leaner and more efficient business that can adapt to change more effectively than ever.

DB Results used Office 365 to streamline their business.

Find out how it can help your business.

Find Out More

Twitter Headquarters San Francisco Canteen
Business IQ
Business IQ
Leadership lessons from Airbnb and Twitter

Airbnb and Twitter both can offer some brilliant lessons in scaling up to achieve global supremacy. Though as Morris Kaplan explains, leaders of fast-growth companies rarely ge...

woman sat on desk whilst hugging latptop screen
Tech Solutions
Tech Solutions
How Cloud computing can really save your business

IT experts have been praising the cost savings and productivity boosts of cloud storage technology for years. But what does that mean for small businesses in the real world? It...

Christmas criminal Christmas present
Business IQ
Business IQ
Steer clear of net nasties this christmas

Think twice before opening that digital Christmas card or clicking on that festive-looking link, internet security experts and consumer authorities warn. That animated Santa Cl...

dog
Customer Experience
Customer Experience
How to inspire customer loyalty

A customer loyalty program is much more than a card-based reward system. It's a way to create brand fanatics. 2018 research by Mastercard shows that 9 out of 10 Australians bel...