Tech Solutions

Getting DB Results from Office 365

Smarter Staff
Smarter Writer

This article has been written by the Smarter Business™ Staff Writers

Smarter Staff
Smarter Writer

This article has been written by the Smarter Business™ Staff Writers

For Melbourne-based DB Results, Microsoft Office 365 allowed them to overhaul their communication to make themselves more efficient with happier clients.

DB Results is a business-consulting firm in Melbourne, with staff operating throughout Australia and Asia. Growing demand for their expertise in technology and operations advice meant the business was seeing strong growth, but as the business grew, its delivery infrastructure struggled.

The management team decided that it was time to either expand its own systems, or choose something smart and scalable that could grow as the business did.

The solution was an IT and communications strategy that helped them to improve their team collaboration and customer responsiveness on an international scale, using Microsoft® Office 365. 

DB Results - Office 365 Case Study

Making streamlining simple

Their implementation of Office 365 from Telstra was a straightforward process that was implemented across the entire business, enabling them to effectively manage a growth rate of five to 10 people per week by adding them into the database as needed and managing the staff lists in house.

The upside for DB Results, aside from helping to manage demand from clients seamlessly, was that they achieved this without a big capital investment or increasing pressure on an aging in-house IT infrastructure due the scalability of the solution. 

Office 365 meant that staff operating remotely to the business can easily keep up to date on projects and in contact with other staff members as needed.

The connected nature of Office 365 means staff are able to work effectively when sharing documents and keep important spreadsheets up to date. Backups and cloud storage help keep these documents safe and secure if anything should happen to the internal network.

The results

After the upgrade, all DB Results staff now have access to the tools they need to collaborate effectively online, helping to increase their responsiveness and professionalism with both current and potential customers.

With video meetings and easy sharing of documents, DB Results have also been able to streamline the ongoing management of the new employee process for a consistent monthly cost that scales as the business does. The result is a leaner and more efficient business that can adapt to change more effectively than ever.

DB Results used Office 365 to streamline their business.

Find out how it can help your business.

Find Out More

Image shows two people using free Wi-Fi in a café.
Tech Solutions
Tech Solutions
Be my guest: How guest Wi-Fi services benefit small businesses as well as customers

While ordering a coffee or taking a break while shopping, many customers will take advantage of free Wi-Fi. However, there are many ways small businesses can also benefit by pr...

Example of some of the analysis featured in the Business Benchmark Report.
Success Stories
Success Stories
How does your business compare? Find out with a tailored benchmarking report

Every 2018 Telstra Business Awards entrant receives a custom benchmarking report packed with tailored business analysis relative to other small businesses, plus clear advice on...

Violet Roumeliotis, 2017 Telstra Business Woman of the Year.
Success Stories
Success Stories
Press for progress: Business Woman of the Year helps families find their feet

Violet Roumeliotis, Telstra Australian Business Woman of the Year 2017, shares her experiences as a migrant and woman helping to improve people's lives. As told to Stuart Ridle...

Jen Geale, Mountain Bikes Direct
Success Stories
Success Stories
Being digital-only gives Mountain Bikes Direct the competitive advantage

Since launching online in 2012, Mountain Bikes Direct has supplied customers Australia-wide with specialist mountain bike equipment. Co-founder Jen Geale says e-commerce made i...