Tech Solutions

Thomas Foods International's Plan For Growth

Smarter Staff
Smarter Writer

This article has been written by the Smarter Business™ Staff Writers

Smarter Staff
Smarter Writer

This article has been written by the Smarter Business™ Staff Writers

Planning for growth with NEC’s SV8100.

cows

The Opportunity

Thomas Foods International’s legacy phone system was a traditional PABX system, which was a hindrance to the company. Matt Kruschel, CIO, said that with the business expanding, the company needed to explore ways of modernising its communications systems to optimise its productivity and efficiency. He believed unified communications (UC) was the way to go and looked at implementing an IP enabled, UC solution.

The company’s preferred supplier for their mobile and IT requirements is the Telstra Business Centre Wayville, located in SA.

In our business we live and die by the telephone. The production environment is very harsh, so we needed to have robust, scalable and future proof telephony solution that combined digital, IP and analogue capabilities.

- MATT KRUSCHEL, THOMAS FOODS INTERNATIONAL

The Solution

Thomas Foods International chose NEC’s SV8100 IP Communications Server. This system enables them to deploy a combination of IP, digital and analogue circuit switched technology including 40 IP, 40 digital and 45 analogue services at its Murray Bridge site.

“We didn’t need the ‘Taj Mahal’ package that many vendors were offering. The NEC solution has allowed our company to start small and add on features when we need to.”

The Benefits

The SV8100 has streamlined communication for Thomas Foods International with its suite of features and applications. It has enabled staff to work more efficiently by ensuring seamless internal and external communications.

“The voicemail and unified messaging features have reduced the number of missed calls we receive; we are much more on the ball than before. It means we can work faster and respond to people quicker.” Telstra Business Centre Wayville sold the solution as part of a Telstra Business System bundle, which has allowed Thomas Foods International to reduce its line rental and maintenance and call costs.

“Having our sites linked into the one system will streamline our communications even further. It will also allow us centralise our communications, making it easier for us to maintain as well as reducing our operating costs,” Matt said.

Find out more

Eager to see what the Telstra Business System Bundle can do? about it here.

Find Out More

Related News

GenWise co-founders, Dr Sebastian Rees and Dr Troye Wallett.
Success Stories
Success Stories
Innovative online GP platform named 25th Telstra Australian Business of the Year

GenWise Health, a micro business using technology to improve how general practitioners provide aged care, is the 2017 Telstra Australian Business of the Year. GenWise Health,...

Two people looking at a tablet device
Success Stories
Success Stories
How winning businesses are using tech

Every year, the Telstra Business Awards celebrates small businesses that choose to innovative, to be curious, to be agile. This year’s entrants are no different, with many blen...

iSimulate at the 2016 Telstra Business Awards
Success Stories
Success Stories
Rise and shine: Winning advice from 2016 Telstra Business Awards alumni

As the 2017 finalists prepare their acceptance speeches in the hope they might win at Australia’s biggest business Awards program, a few of 2016’s winners reflect on their achi...

Woman working at laptop sticking address labels to boxes.
Tech Solutions
Tech Solutions
Pass the parcel: How to integrate postage services into your website

Incorporating automatic postage calculators into your online store might be the critical step you need to turn casual browsers into dedicated shoppers.