Growth Customer Experience Productivity Business IQ Trends Success Stories Tech Solutions Awards Business Tools Subscribe Tech Enquiry
Tech Solutions

The interconnectedness of all (tech) things

Daniella Doughan
Business and Finance Journalist

Daniella Doughan is a business and finance journalist from Sydney, Australia.

Daniella Doughan
Business and Finance Journalist

Daniella Doughan is a business and finance journalist from Sydney, Australia.

Highlights
  1. Aligning business goals with technology can help identify the most suitable IT infrastructure for your business.    
  2. Interconnected devices, apps and networks can help to reduce admin work and improve efficiency.    
  3. Plan your ideal workflows and then investigate which components will make them possible.

No piece of technology is an island. Taking a holistic view of your IT infrastructure can improve business processes, save time, reduce costs and even automate some of your routine activities.

Instead of tackling each technology in the office – networks, devices, apps, etc. – as a separate problem to solve, small businesses should instead plan them as a single, interconnected ecosystem.

Pictured mechanic looking at a tablet. Interconnected devices and apps can help streamline your business allowing you to operated more efficiently.

For busy small business owners, interconnected devices, apps and networks are vital to streamlining work and services, reducing administration time and improving efficiency. But technology decisions are often made individually. The business owner solves one problem at a time, choosing the best or most powerful individual product or service for the specific task or need, without considering how it relates to a complex ecosystem of technologies across the business.

If your business relies on multiple pieces of technology intended to fulfil separate tasks or goals, it means greater complexity, an increased risk of incompatibility, weak or inefficient processes and all the extra work that comes with maintaining separate systems. You may have solved one set of problems only to create a whole new set to solve.

So where’s the best place to start? Aligning business goals with technology goals is a great first step. What are your business’ long and short-term needs when it comes to technology? Consider everything from payroll to POS, communications to customer service, emails to e-commerce. These applications are dependent on each other and should be able to communicate with each other as part of an interconnected system. (Click to see the full infographic below.)

For example, the purchase of a new printer might solve one specific problem (printing), but it can also be a part of broader workflows. If the printer connects to your office network and is compatible with the apps you and your team use on their computers and devices, entire workflows can be designed and improved. Imagine printing directly from within an app on your smartphone instead of being forced to download and transfer the document to a different device to connect to the printer.

The same goes for a new piece of accounting software. If you choose software that can integrate with your website’s e-commerce platform, Point of Sales system or inventory management system, you might be able to automate the transfer of information between systems without a lot of manual data entry.

Plan your ideal workflows and then select the components that can work together to make them possible. When even routine tasks we now take for granted are dependent on a number of connected technologies working together, you need to treat each as an equally important part of the whole.

Smarter Business Action Plan

Your business app ecosystem

Download now

Twitter Headquarters San Francisco Canteen
Business IQ
Business IQ
Leadership lessons from Airbnb and Twitter

Airbnb and Twitter both can offer some brilliant lessons in scaling up to achieve global supremacy. Though as Morris Kaplan explains, leaders of fast-growth companies rarely ge...

woman sat on desk whilst hugging latptop screen
Tech Solutions
Tech Solutions
How Cloud computing can really save your business

IT experts have been praising the cost savings and productivity boosts of cloud storage technology for years. But what does that mean for small businesses in the real world? It...

Christmas criminal Christmas present
Business IQ
Business IQ
Steer clear of net nasties this christmas

Think twice before opening that digital Christmas card or clicking on that festive-looking link, internet security experts and consumer authorities warn. That animated Santa Cl...

dog
Customer Experience
Customer Experience
How to inspire customer loyalty

A customer loyalty program is much more than a card-based reward system. It's a way to create brand fanatics. 2018 research by Mastercard shows that 9 out of 10 Australians bel...