Tech Solutions

Answer the call or potentially miss opportunities

Mike Doman
Technology Journalist

Mike Doman is a technology, lifestyle, industrial and education writer

Mike Doman
Technology Journalist

Mike Doman is a technology, lifestyle, industrial and education writer

Recent research shows that businesses are missing opportunities because they are missing calls. But DOT (Digital Office Technology)™ can help.

Ted Tollfree sitting on the phone, working on a tablet on a tram.

For many businesses, improving their customer service can be an ongoing challenge, but answering calls sits at the top of customer service 101: a simple, yet highly effective way for businesses to convert better, and potentially more.

For many businesses, improving their customer service can be an ongoing challenge, but answering calls sits at the top of customer service 101: a simple, yet highly effective way for businesses to convert better, and potentially more.

But research shows that it may not be that easy, due to varied needs from customers. For instance, 40 per cent of people prefer to call in the morning, while 43 per cent prefer afternoons. Almost a third of customers will hang up after five minutes on hold, while half think lowering hold times would “vastly increase” customer service.

The solution then, is being on call all the time – especially since more than half of consumers prefer the phone to get help.

For time poor business owners and staff, DOT can help. With simultaneous ringing, Voice2Email and Remote Working software, DOT gives businesses more flexibility and capacity to respond and convert leads.

We’ve compiled the highlights into the below infographic:

infographic on telstra dot (digital office technology)
Looking to increase your responsiveness to customers?

See how Telstra DOT can help your business here.

Find Out More

Image shows a person sitting at a laptop computer and working on a website design.
Growth
Growth
How to get the most out of your content strategy

These digital tools will help you maximise the impact of your content marketing strategies.

Image shows Podiatrist examining patient’s feet
Success Stories
Success Stories
The big budget win for small and medium businesses

Australian small and medium businesses (SMBs) have achieved some valuable gains in the 2017 Federal Budget, as the Government aims to stimulate the economy, improve cash flow a...

Image shows a woman working at her computer checking her voicemails on her smartphone.
Tech Solutions
Tech Solutions
After the beep: Managing your voicemails better

Over the last half-decade or so you may have read a lot of tales touting the decline of voicemail.

Image shows a woman working from home on a desktop computer.
Trends
In the Loop: Is small business overlooking the opportunities presented by increased mobility?

Welcome to In the Loop, our monthly snapshot of Telstra’s research into the state of small business in Australia.