A ray of light
Jane and Hillary both have a background in nursing which inspired their studies at the Skin Cancer College Australasia.
After working in traditional skin cancer clinics and scanning people who were being proactive about their health, they thought about the people who weren’t – those who were either time poor or hadn’t thought about getting their skin checked. It was this thought that inspired the corporate side (mobile clinics) of Skin Smart Australia.
“What we find when we see clients in the corporate setting, is the majority of them haven’t had skin checks before, and they all say to us, ‘this is an incredible service, if you hadn’t come to us we wouldn’t have ever had this done’,” says Jane.
On the road
Traditional skin cancer clinics don’t go out on site. Instead, patients have to personally arrange their own appointments. However, Skin Smart Australia’s promise is that they’re prepared to go anywhere.
“If a client comes to us and says, ‘look, we are in the middle of nowhere’ – that is absolutely fine. We will come to you,” says Jane. Whether it’s Darwin or Davenport, nowhere is too far for Skin Smart Australia and its team.
Like any mobile business, it relies heavily on technology and access to a reliable mobile network.
“We actually changed our phone provider to Telstra at the start of the year because we spend so much time in remote areas. We need to be contacted pretty much 24/7 to keep the business running. Also, the other thing that we do is provide a lot of support for our staff on site.”
The importance of training
Ensuring your team is equipped with the right skills and is continually learning is key to success, growth and customer satisfaction. And when you’re working in the medical field, training and contact is crucial. It can be the difference between life and death.
Training and passion have been instrumental to Skin Smart Australia’s growth. In their first year (2012), they performed two and a half thousand skin cancer assessments; between August and December 2014, they performed a staggering ten and a half thousand.
“Because our staff are scattered all over Australia, ongoing training is probably one of the most important things that we do with them, and being [with] access to the internet and Skype, we’re able to send them task sheets.
“We can talk to them on the phone while we have images, and get them to assess images to make sure that they are improving all the time.”
Jane and Hillary stress that melanoma doesn’t discriminate.
“There isn’t one person out there who doesn’t need a skin check at some point. One of the points that we always bring up when we are on site with people to push that point home is that Bob Marley passed away from a melanoma that got under his toenail.”
Winner of a Telstra Victorian Business Award in 2015 and now Bupa Wellness’ preferred partner, there’s a lot to learn from Jane and Hillary’s passion. Combining your existing skills and qualifications with technology and innovation can give birth to ideas that not only change lives, but save them.
The sunny side of business
“I always pinch myself and say, ‘how did this all happen we’ve been so lucky’, but I suppose that it was all about grasping that opportunity and really going with it.
“Knowing that we can offer a service that can really change peoples’ lives, is probably the biggest measure of success,” says Jane.