A recipe for success
Taking orders online makes the shop much more efficient, with less time on the phones taking orders and more time doing what he does best – making his famous pizzas.
“Each call takes about three minutes. When you’re doing that 20 – 30 times a night, it all stacks up,” says Mal.
Adding up the day’s takings is also much more accurate and efficient.
“It’s also easier for the delivery people, as the payment is all handled during the ordering process, so they don’t have to worry about exchanging money, or keeping a tally of the money they collect.”
The right ingredients
A successful business, no matter the industry, needs the right tools to operate and deliver. For Mal’s Pizza Bites, this meant a steady internet connection.
Mal and his team turned to a Telstra provided ADSL 2.0 Business Digital Package and Telstra’s mobile network in the local area. And, as soon as the NBN is switched on in the Bega area, Mal said he’ll be making the switch across to experience even faster speeds.
“A lot of our customers like to get dinner on the way home from work, so they order off their phones while they’re on the move, then the food is ready by the time they get to the store.
“Bad connection speeds means customers give up and try alternate dinner options, so the 4GX coverage we receive across most of Bega means almost anyone on the move can access the online booking system with ease.”
After years building the business to what it is today, Mal recently decided to take a step back and let his managers take more of a leading role in the day-to-day running of the store. That’s meant more time for Mal to take as his own.