As individuals we’ve got to know ourselves to get the most out of ourselves. Make sure each of your employees understand their own key drivers, strengths, blockages and challenges so they can improve and excel.
It’s only through self-awareness that your employees can tell you their style of working. Through this self-management you can asess how you can help them reach their full potential, whether through internal knowledge sharing, formal training courses or new hires with a different skill set.
In any team you need to be able to give feedback and address any situation with manners, professionalism and clarity. In Australia, we’re not very good at giving feedback to people’s faces – it’s too awkward and confrontational – we’d rather tell the feedback to everyone else.
But in professional sporting teams, players don’t talk behind each other’s backs, they use a concept called ‘leading teams’ in which an individual sits in a circle and the rest of the team sit around the person and provide the individual feedback so teams can improve.
Use this concept as a base but make it more business-friendly. Ask team members who is the person that they most respect in the organisation and get their person to act as a mentor and give honest feedback.
Engagement is the killer or fuel for a business. Great teams are made of focused and loyal individuals who never take their eye off the main objective or waiver off course. Grow your relationships with your employees so you can have honest conversations about what would keep them engaged.
Find out what make your staff tick and work together to see how you can help them each achieve their goals. For example, if it’s an employee’s dream to own their own house, you could offer your business expertise to show them an effective payment and savings structure, develop a internal career plan for the individual, or celebrate the person's achievements with small bonuses.
Everyone wants their business to be a fun and enjoyable place to work. It’s no secret that the companies that frequently top ‘Best places to work’ lists are often innovative business like Google, who are known for their great workplace culture. This is because they look out for skilled team members who are go-getters who view these roadblocks as challenges to conquer.
Positive employees can help build a solution-centred workplace culture. These players self-manage as they want to improve and succeed, they don’t finger point and blame others but take responsibility.
When you point your finger at someone you have one finger pointing at someone else and three fingers pointing back at you. Remind your staff of this concept next time they come to you with a problem so in future they'll come with you with a thought out solution.
In small businesses, owners and managers have to do everything. Time and resource constraints can often mean people managing goes to the bottom of the to-do list.
Driven athletes and employees make themselves accountable and take responsibility for their own actions. There might not be clear KPIs set out for them but they are self-motivating, determined to learn and improve, and know how to manage themselves effectively.
You should already be running regular feedback and review systems with your staff – if you’re not, start now! In these sessions have your team members reflect on their own performance, while you provide your advice and input. This strategy instils a sense of responsibility in team members and helps staff align their own views with the organisation’s vision.