1. Live an inspiring vision
An inspiring vision is something more than a clear direction. It not only points the way, it energises you and gets you out of bed in the morning. It draws you to it. The vision will be so inspiring that it will create momentum as it is embedded in the organisation’s way of life.
2. Communicate clear strategies and goals
Employees should be crystal clear about the organisation’s main strategies and goals. A clear strategy will bring your vision to life and point employees in the right direction.
3. Develop your people
High performance organisations understand the importance of people development and build it into their culture and DNA. One size rarely fits all.
4. Go out of your way to recognise your people
Leaders should imagine they receive a new daily batch of awards and it is their responsibility to regularly give out as many as they can every day. Employees value highly the act of being thanked.
5. Genuinely care for your people
Employees can easily assess whether their employer’s senior leaders care for them or whether they are fake. Be authentic.
6. Listen and adapt to your customers’ needs
High-performance organisations are acutely aware of the needs and desires of all the main segments of their customers, and design the business to meet those needs. They also use customer input and feedback to help them improve productivity and innovate. Build a customer-centric organsiation.
7. Continually improve your systems
Doing a great job at continually improving systems … will involve being tuned in to customer needs and desires and engaging your employees in the process of innovation and improvement.
The 7 practices work simultaneously
Nicholas says these seven habits do not exist in isolation. “All of these factors are inter-related and build on each other to increase your organisation’s performance even further.”The quest for improvement is a journey with no finish line, says Nicholas.