Growth Customer Experience Productivity Business IQ Trends Success Stories Tech Solutions Subscribe Tech Enquiry
Productivity

The 7 business behaviours that drive high performance

Anneli Knight
Smarter Writer

Anneli Knight is a journalist, writer and academic with a background in law and finance. She lives in Byron Bay

Anneli Knight
Smarter Writer

Anneli Knight is a journalist, writer and academic with a background in law and finance. She lives in Byron Bay

The seven secrets of driving high business performance have been revealed through ground-breaking research and published in a new book.

Is there a secret recipe to sustainable high-performance? In the expectation to find an answer, Insync Surveys spoke to more 100,000 employees from 200 Australian organisations, discovering that there are seven habits that consistently deliver results.

Insync Surveys’ executive chairman and CEO, Nicholas Barnett, has written in-depth about these findings in his book 7 Business Habits That Drive High Performance, offering a blueprint for other leaders.

“CEOs, executive teams and their organisations have within them, what they need to substantially lift their performance,” says Nicholas. “They simply need to look inside their organisations at how they deal with the biggest and most valuable asset they have – their employees.

“If an increase in performance is to be sustained over an extended period much of that increase will, necessarily, be derived from the extra focus and urgency of engaged employees who apply extra discretionary effort in the pursuit of their organisation’s goals.” 

Nicholas Barnett says these seven ways, taken together and applied consistently, are the key to unlocking that extra focus, urgency and discretionary effort within us all.

Silhouette of a racer

1. Live an inspiring vision

An inspiring vision is something more than a clear direction. It not only points the way, it energises you and gets you out of bed in the morning. It draws you to it. The vision will be so inspiring that it will create momentum as it is embedded in the organisation’s way of life.

2. Communicate clear strategies and goals

Employees should be crystal clear about the organisation’s main strategies and goals. A clear strategy will bring your vision to life and point employees in the right direction.

3. Develop your people

High performance organisations understand the importance of people development and build it into their culture and DNA. One size rarely fits all.

4. Go out of your way to recognise your people

Leaders should imagine they receive a new daily batch of awards and it is their responsibility to regularly give out as many as they can every day. Employees value highly the act of being thanked.

5. Genuinely care for your people

Employees can easily assess whether their employer’s senior leaders care for them or whether they are fake. Be authentic.

6. Listen and adapt to your customers’ needs

High-performance organisations are acutely aware of the needs and desires of all the main segments of their customers, and design the business to meet those needs. They also use customer input and feedback to help them improve productivity and innovate. Build a customer-centric organsiation.

7. Continually improve your systems

Doing a great job at continually improving systems … will involve being tuned in to customer needs and desires and engaging your employees in the process of innovation and improvement.

The 7 practices work simultaneously

Nicholas says these seven habits do not exist in isolation. “All of these factors are inter-related and build on each other to increase your organisation’s performance even further.”The quest for improvement is a journey with no finish line, says Nicholas.

Violet Roumeliotis, 2017 Telstra Business Woman of the Year.
Success Stories
Success Stories
Business Woman of the Year helps families find their feet

Violet Roumeliotis, Telstra Australian Business Woman of the Year 2017, shares her experiences as a migrant and woman helping to improve people's lives. As told to Stuart Ridle...

Paul Greenberg, founder of online retailer network NORA, speaking at an event.
Trends
Paul Greenberg on e-commerce: Customers want a personalised experience

Paul Greenberg, founder of online retailer network NORA, is something of a pioneer in Australian e-commerce. After 35 years in the wider industry, he says success still comes b...

Image shows a worker using an e-commerce platform in a warehouse to fulfill orders.
Tech Solutions
Tech Solutions
How to choose the best integrated e-commerce platform

If there's one constant of e-commerce it's change. Success in the digital world requires an e-commerce platform that can adapt with your e-commerce strategy so that change does...

Dietitian and exercise physiologist, Kate Save accepts the 2018 Telstra Victorian Business of the Year Award for healthy eating disruptor Be Fit Food.
Success Stories
Success Stories
Be Fit Food tastes success at the 2018 Telstra Victorian Business Awards

Science with more than a pinch of flavour are the ingredients behind the rapid growth of Be Fit Food, the 2018 Telstra Victorian Business of the Year. The business’ recipe for...