Growth Customer Experience Productivity Business IQ Trends Success Stories Tech Solutions Subscribe Tech Enquiry
Growth

Want to shake up the market? Kent And Lime show you how

Tiffany Loh
Smarter Writer

Tiffany Loh is the Smarter Business™ & News and Digital Editor, with varied writing experience always looking for a unique story

Tiffany Loh
Smarter Writer

Tiffany Loh is the Smarter Business™ & News and Digital Editor, with varied writing experience always looking for a unique story

For busy men who don’t have spare time to shop for great looking fashion, Kent & Lime is the start-up business they’ve been longing for.

Having seen too many too-big tees on the backs of his mates, Nick Gonios decided he’d had enough and was going to find a way to make clothes shopping for blokes easier. After a friend put him in touch with English-born e-commerce whiz, Will Rogers, who’d worked in the menswear buying team for ASOS, the two started Kent & Lime last June. 

“We saw a gap in the market for busy men who wanted to look and feel good but did not have the time to go shopping. When we went shopping for clothing we found physical stores lacked the service we expected, and online was just too frustrating to navigate,” explains Nick.

Two men sat at table talking in retail space

Having seen too many too-big tees on the backs of his mates, Nick Gonios decided he’d had enough and was going to find a way to make clothes shopping for blokes easier. After a friend put him in touch with English-born e-commerce whiz, Will Rogers, who’d worked in the menswear buying team for ASOS, the two started Kent & Lime last June. 

“We saw a gap in the market for busy men who wanted to look and feel good but did not have the time to go shopping. When we went shopping for clothing we found physical stores lacked the service we expected, and online was just too frustrating to navigate,” explains Nick.

Relaxed shopping from home

So, to make blokes look good without taking up too much of their time, all customers have to do is complete an online registration. This is followed up by a 30-data-point phone questionnaire with an assigned Style Advisor. Then, a customised KiT of eight to 10 items and accessories is delivered the next day. “We send the customer a KiT of clothes which he tries on at home. He then decides what he likes, and pays for it. He can trial the clothes for five days and return what he doesn’t like at no additional cost,” says Will.

The two co-founders of this self-funded business, who are currently considering getting other investors on board, say their partnership works because they play to their strengths and respect each other’s knowledge. “I manage brands and Style Advisors, as my background is 15 years in retail. Whereas Nick focuses on building the business, raising capital and growing conversions,” explains Will.

Hub for a company's growth

The biggest challenge so-far has been outgrowing the original headquarters and having to relocate within six months of starting up. “We originally set up in an office space in Ultimo. A few months in and with boxes of stock all around us, we made the decision to move into a renovated warehouse in Surry Hills. Being next to Central Station, it’s a great hub for our team,” says Nick.

Other changes have come from customer feedback, says Will. “When we started we didn’t list the brands on the website. We learned that while people aren’t necessarily brand-loyal, they want to know these details to get an idea of the quality and range we have. So we’ve updated our website.”

Five tech trends for small business
Trends
Five tech trends for small business

In an increasingly connected world small businesses need to embrace technologies and tools that can make them stand out from their rivals, according to a Telstra Business Award...

Social media pages give small businesses a platform to show their products to a global audience of potential customers.
Growth
Growth
Not Perfect, but Small Business Still Needs Facebook

Privacy scandals and algorithm changes may have signaled the end of Facebook’s “golden age” as a marketing platform, but for most small businesses it is still an indispensable ...

Cyber security firm, Penten, celebrates winning the 2018 Telstra Business of the Year Award.
Success Stories
Success Stories
Prevention through deception Penten’s recipe for success

Canberra-based cyber security company, Penten, is the 2018 Telstra Australian Business of the Year. The business uses cyber deception strategies to protect Australian governmen...

Simon Rowe, the founder of Sleepbus want to develop a new mobile shelter specifically for women.
Success Stories
Success Stories
Sleepbus a first stop on the road to a better life for the homeless

It’s not okay for women fleeing domestic violence to have to sleep rough, and Sleepbus founder, Simon Rowe, plans to launch a new women’s shelter in Melbourne to provide them w...