Growth

Moving to a digital dispatch is the best thing Fiedler Brothers Plumbing has ever done

Stuart Ridley
Business and Technology Journalist

Stuart Ridley is the Smarter Business™ Print Editor and has covered trends in small business, tech and marketing for two decades

Stuart Ridley
Business and Technology Journalist

Stuart Ridley is the Smarter Business™ Print Editor and has covered trends in small business, tech and marketing for two decades

Todd Fiedler is the first to admit that he was reluctant about the idea of digitising his job dispatch system. Now he thinks it’s the best thing he’s ever done.

How technology helped the Fiedler Brothers manage staff and improve efficiency

When Todd bought the plumbing business from its previous owner three years ago he inherited a work dispatch and accounting system that relied on mobile phones and printed job cards. It was bearable for the previous owner, but Todd wanted the business to pursue a wider range of work. The system became chaotic and the business began to drown in paper. “It was a nightmare for that first 12 months. I was just losing the plot with the paper. I couldn’t keep track of jobs and I couldn’t find jobs. People would be ringing me up saying, ‘Todd, you haven’t sent us a bill’. I’d be asking ‘for what job?’” Todd recalls.

On top of invoicing issues, the bookkeeper was spending up to 30 hours a week manually entering invoices into Fiedler’s accounting system.

Using smartphones and tablets with a tradesman is just a dream. Being with Telstra gives us the peace of mind that we’ve got the coverage and the service that we need, so they’ve got everything at their fingertips.

- Todd Fiedler, Fiedler Brothers Plumbing
Interested in implementing shared mobile broadband plans

 into your business operations? Head here to see how.

Find Out More

Related News

Mobile device displaying the Amazon logo
Customer Experience
Customer Experience
Amazon will change Australian retail – but will it be good for you?

Digital futurist Jeffrey Cole shares insights from his research into online and bricks-and-mortar retail with Stuart Ridley.  At first glance, Australia’s land mass presents ma...

Dark-haired woman working at laptop.
Tech Solutions
Tech Solutions
What to look for when choosing an internet provider

Not all internet service providers (ISPs) are created equal. Some can be hit and miss when it comes to customer service while others might not meet the mark in the speed depart...

Violet Roumeliotis, 2017 Telstra  Australian Business Woman of the Year Award.
Success Stories
Success Stories
Refugee advocate is named 2017 Telstra Australian Business Woman of the Year

Violet Roumeliotis, Chief Executive Officer of not-for-profit Settlement Services International Limited (SSI), is the 2017 Telstra Australian Business Woman of the Year, announ...

A woman using her laptop and phone in a shop.
Tech Solutions
Tech Solutions
Get to the nbn™ network starting line in great shape

Even if it may still be some time before the nbn network is available in your neighbourhood, planning now can mean a hassle-free switch over when it happens. When the nbn™ netw...