Growth Customer Experience Productivity Business IQ Trends Success Stories Tech Solutions Awards Business Tools Subscribe Tech Enquiry
Business IQ

Can innovative tech sharpen your business

Smarter Staff
Smarter Writer

This article has been written by the Smarter Business™ Staff Writers

Smarter Staff
Smarter Writer

This article has been written by the Smarter Business™ Staff Writers

As a small business owner you may often feel you're flying solo, but the local knowledge available at Telstra Business Centres may help you knock over some business challenges.

"Face-to-face conversations with people who understand your business are really powerful," says Adam Williams, Customer Sales and Service Manager with Telstra Business Centre Hobart. "Our advisers are all local, with local market knowledge. They'll actually go out and visit customers in their premises to really understand the business and the way it operates -- in order to offer support and suggest ways they can work more efficiently or whatever it is that's troubling them." 

a man wearing a suit looking at the camera in front of telstra banners

In a 2015 survey by The Executive Connection (TEC) of chief executives and small and medium business owners (SMBs), 37 per cent said the biggest barrier to growth was their ability to develop new innovation. 

"Small business owners might be worried about trying new technologies for fear of them not working," says Adam. "We can put [the technology] in front of them so they can test the capabilities for themselves, and share customer stories and tangible metrics with them to prove how these technologies are working for small business."

Other concerns cited in the TEC report were finding the right staff (35%) and securing funding (20%).  

"Cash flow will always be a hot topic for small business owners," says Adam. "We talk with them to uncover the underlying challenges behind the cash flow issue, such as double handling and invoices not getting out quickly enough, and can suggest ways to overcome this -- using things such as mobile devices or apps."

Ultimately, Telstra Business Centres are a local partner offering help and support to Telstra's customers. "We've got the knowledge and resources to help you work around any number of business challenges," says Adam. "You could even come into a centre and set up a small business from scratch on the spot."

To find your nearest Telstra Business Centre

or book in a review of your business, click here.

Find Out More

Dave Macdonald and Annette Kaitinis of Scoot Boot
Growth
Growth
Annette Kaitinis: growing a business means knowing when to trot, canter, and gallop

Annette Kaitinis and Dave Macdonald have taken their small business with a big idea from Tasmania to the world. After just four short years, they're reaching international mark...

Charmaine Saunders of Mainie in store holding a traditional Indigenous-inspired garment.
Growth
Growth
Culture meets commerce: These Indigenous businesses are embracing both

These four Indigenous businesses – NAISDA, Purple House, Bush Medijina, and Mainie – combine commerce and culture. Find out how business works for people by Telstra Smarter Bus...

A photo of a woman from behind working at an office desk
Business IQ
Business IQ
How to empower staff and protect data security

Your cyber security is only as strong as its weakest link and that weak link is often the human element. Cyber security is a human problem. That’s why it is critical to invest...

A large amount of multi-coloured post-it notes lying in a large pile on a white floor.
Productivity
Productivity
How to multi-task and do what matters

As a busy business owner, it’s tempting to try juggling all the balls at once in order to get things done. But using the right technologies and processes – not constantly multi...