Business IQ

Can innovative tech sharpen your business

Smarter Staff
Smarter Writer

This article has been written by the Smarter Business™ Staff Writers

Smarter Staff
Smarter Writer

This article has been written by the Smarter Business™ Staff Writers

As a small business owner you may often feel you're flying solo, but the local knowledge available at Telstra Business Centres may help you knock over some business challenges.

"Face-to-face conversations with people who understand your business are really powerful," says Adam Williams, Customer Sales and Service Manager with Telstra Business Centre Hobart. "Our advisers are all local, with local market knowledge. They'll actually go out and visit customers in their premises to really understand the business and the way it operates -- in order to offer support and suggest ways they can work more efficiently or whatever it is that's troubling them." 

a man wearing a suit looking at the camera in front of telstra banners

In a 2015 survey by The Executive Connection (TEC) of chief executives and small and medium business owners (SMBs), 37 per cent said the biggest barrier to growth was their ability to develop new innovation. 

"Small business owners might be worried about trying new technologies for fear of them not working," says Adam. "We can put [the technology] in front of them so they can test the capabilities for themselves, and share customer stories and tangible metrics with them to prove how these technologies are working for small business."

Other concerns cited in the TEC report were finding the right staff (35%) and securing funding (20%).  

"Cash flow will always be a hot topic for small business owners," says Adam. "We talk with them to uncover the underlying challenges behind the cash flow issue, such as double handling and invoices not getting out quickly enough, and can suggest ways to overcome this -- using things such as mobile devices or apps."

Ultimately, Telstra Business Centres are a local partner offering help and support to Telstra's customers. "We've got the knowledge and resources to help you work around any number of business challenges," says Adam. "You could even come into a centre and set up a small business from scratch on the spot."

To find your nearest Telstra Business Centre

or book in a review of your business, click here.

Find Out More

Image shows two people using free Wi-Fi in a café.
Tech Solutions
Tech Solutions
Be my guest: How guest Wi-Fi services benefit small businesses as well as customers

While ordering a coffee or taking a break while shopping, many customers will take advantage of free Wi-Fi. However, there are many ways small businesses can also benefit by pr...

Example of some of the analysis featured in the Business Benchmark Report.
Success Stories
Success Stories
How does your business compare? Find out with a tailored benchmarking report

Every 2018 Telstra Business Awards entrant receives a custom benchmarking report packed with tailored business analysis relative to other small businesses, plus clear advice on...

Violet Roumeliotis, 2017 Telstra Business Woman of the Year.
Success Stories
Success Stories
Press for progress: Business Woman of the Year helps families find their feet

Violet Roumeliotis, Telstra Australian Business Woman of the Year 2017, shares her experiences as a migrant and woman helping to improve people's lives. As told to Stuart Ridle...

Jen Geale, Mountain Bikes Direct
Success Stories
Success Stories
Being digital-only gives Mountain Bikes Direct the competitive advantage

Since launching online in 2012, Mountain Bikes Direct has supplied customers Australia-wide with specialist mountain bike equipment. Co-founder Jen Geale says e-commerce made i...