As it expands, Capital S.M.A.R.T intends keeping Telstra as part of the story. “We involved Telstra Account Management and Project Management — you know, not only in the tactical plans for the short term, but in our strategic planning for the long term,” explains chief technology officer Baker.
CEO Moss adds: “The relationship that we’ve developed with Telstra has allowed us to be able to scale this business quickly and rapidly.”
The convenience of cloud
“Telstra and Microsoft Dynamics have allowed us to build our own system, which allows us to process the vehicle through the workshop faster, allows the estimators to scope the vehicle, connect automatically to the screens in the workshop, which allows our workers to be able to clock on to every task and clock off when they complete the vehicles,” Vais explains. This monitoring speeds up the process and also means customers can be told immediately when their vehicle is ready to collect.
Using Telstra’s IP network, Capital S.M.A.R.T Repairs’ 25 offices are all connected and can easily share data. Mobile handsets connected to the Telstra Mobile Network mean estimators can send images of damaged vehicles straight to a workshop, allowing easier planning for a repair. Managers like Vais can even look at on-site cameras to inspect work in the company’s branches.
Investing in fast networks makes these streamlined business processes possible. Fast networks also made it possible to opt for software delivered through the cloud. Using the cloud means Capital S.M.A.R.T puts its data on Telstra’s servers rather than buying and running its own, and this has saved the business around $500,000 in capital expenses and removed the need to create an IT department employing 15 to 20 people, according to the company’s chief technology officer Andy Baker. It also means that new Capital S.M.A.R.T locations can be added to the network in hours rather than days, and getting more server space is almost as simple as a phone call.
“As a new start-up company, we wanted new age thinking in the way we went about doing business,” says Capital S.M.A.R.T’s CEO Norman Moss. “A perfect example of that is the relationship we’ve developed with Telstra. They’ve been a key enabler to allow us to scale and be consistent in the delivery of our service.”
Cloud helps productivity
Simeon Joyce, general manager of Cloud Offer Marketing at Telstra, says Capital S.M.A.R.T Repairs is a fine example of a business using cloud technologies to get more done each day.
“The tools we place in employees’ hands are highly capable. Our customers recognise this and ask us what more can we do? How can we make our people in the office and in the field more productive? We know that paper-based systems with someone entering data from paper into an application can be slow and error-prone. Entering that data directly into an internet-connected device can optimise a business so you can make better use of resources.
“That can sometimes mean field workers doing more jobs in a day, but you can explain that clever routing of information using cloud services means they’ll get home on time. And making more money is always very helpful for employee engagement.”