Paul Greenberg, founder of online retailer network NORA, speaking at an event.
Trends
Paul Greenberg on e-commerce: Customers want a personalised experience

Paul Greenberg, founder of online retailer network NORA, is something of a pioneer in Australian e-commerce. After 35 years in the wider industry, he says success still comes b...

Ian Aitken, founder of tech startup SofiHub, talking at an event.
Trends
Artificial Intelligence is more than just a futuristic fad - you're already using it!

Artificial Intelligence (AI) is at the heart of Ian Aitken's tech startup, SofiHub. He believes businesses should stop trying to understand it and instead focus on how they can...

My name is Otto. Short for 'Opportunities Through Technology Optimisation'.

My name is Otto. Short for 'Opportunities Through Technology Optimisation'.

Tell me a little about your business to get a personalised technology plan to help get more from your staff, customers, data and more. By answering some simple questions, I'll be able to make some personalised tech recommendations. A few minutes max.

Image shows a worker using an e-commerce platform in a warehouse to fulfill orders.
Tech Solutions
Tech Solutions
How to choose the best integrated e-commerce platform

If there's one constant of e-commerce it's change. Success in the digital world requires an e-commerce platform that can adapt with your e-commerce strategy so that change does...

Image shows two people using free Wi-Fi in a café.
Tech Solutions
Tech Solutions
Be my guest: How guest Wi-Fi services benefit small businesses as well as customers

While ordering a coffee or taking a break while shopping, many customers will take advantage of free Wi-Fi. However, there are many ways small businesses can also benefit by pr...

Example of some of the analysis featured in the Business Benchmark Report.
Success Stories
Success Stories
How does your business compare? Find out with a tailored benchmarking report

Every 2018 Telstra Business Awards entrant receives a custom benchmarking report packed with tailored business analysis relative to other small businesses, plus clear advice on...

Play

25 years of celebrating 'that' business

Congratulations to all of the businesses that have been part of the awards. Here's to being 'that' business.

Tech Solutions

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Image shows a worker using an e-commerce platform in a warehouse to fulfill orders.
Tech Solutions
Tech Solutions

How to choose the best integrated e-commerce platform

If there's one constant of e-commerce it's change. Success in the digital world requires an e-commerce platform that can adapt with your e-commerce strategy so that change doesn't leave you behind. So much of retail is now completely digitised: getting products developed, fine-tuned and to market; finding new markets and customers; creating the rig...

Image shows two people using free Wi-Fi in a café.
Tech Solutions
Tech Solutions
Be my guest: How guest Wi-Fi services benefit small businesses as well as customers

While ordering a coffee or taking a break while shopping, many customers will take advantage of free Wi-Fi. However, there are many ways small businesses can also benefit by pr...

5 simple ways to earn your customers' loyalty online
Tech Solutions
Tech Solutions
5 simple ways to earn your customers' loyalty online

Do you know what experience your customers want online to keep them loyal? Keep them coming back with these 5 simple, effective strategies. Today’s customers have a lot of choi...

Florists compare e-commerce platforms
Tech Solutions
Tech Solutions
Smarter Action Plan: 10 things to look for in an e-commerce platform

With Amazon finally launching in Australia, the days of small businesses pondering whether to jump boots-and-all into e-commerce are well and tru-ly over. The question now is h...

A group on a video conference.
Tech Solutions
Tech Solutions
Communicate better with video conferencing

With an increasingly mobile workforce, video conferencing gives back face-to-face time with your people. But to make it work hard for your business, you need a plan. We rely on...

man playing tennis in corridor
Growth
Growth
Andre Agassi on business: Do business owners have to do it all?

Just because small business owners are used to rolling up their sleeves and doing everything themselves doesn’t mean it’s the most productive way to build a business. From mark...

 Image shows a smartphone and a tennis ball on a tennis court.
Growth
Growth
Agassi on business: Sharing the journey with your customers

Provide a product or customer experience people love and they can become an effective marketing asset – talking about your brand and referring you to their friends and follower...

Image shows a person sitting at a laptop computer and working on a website design.
Growth
Growth
How to get the most out of your content strategy

These digital tools will help you maximise the impact of your content marketing strategies. In the war for attention, the challenge for businesses will be to create content t...

Charitable endeavours a win-win
Growth
Growth
Charitable endeavours a win-win

As these case studies prove, when small businesses engage in charitable activities, the rewards can be far-reaching. Small businesses may be taking the lead when it comes to be...

Image shows cards on a table depicting business growth in an office environment.
Growth
Growth
Scale your business without the growing pains

Growing from small to medium in business can be more complex, difficult and confusing than when you first established it. So where do you devote your energy? As any entrepren...

Productivity

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Three women use a tablet in a gallery space.
Productivity
Productivity
Put your office in your pocket

Business technology has become a bit of a maze, with so many considerations and options available that it’s very easy for a small business to become lost. And with more workers...

Man electronically signing on a tablet in a store.
Productivity
Productivity
Test your knowledge of electronic signatures

Electronic signatures (sometimes called eSignatures) provide a quick, inexpensive and easy way to sign and receive digital documents. Businesses have taken advantage of the man...

Man at his desk using a computer, iPad and phone.
Productivity
Productivity
Smarter Action Plan: Your business app ecosystem

There's an app for everything these days, but to make the most of new technology, it's important for your business to develop an integrated app ecosystem. Blindly diving into n...

Image shows a man sitting at a laptop computer in his home office.
Productivity
Productivity
Remote access dos and don’ts: Reap the benefits, not the risks

Mobile technology has transformed the way many businesses and employees connect, collaborate and carry out their work. But, as with most things, there is a right way and a wron...

Image shows a man sitting in a café using his smartphone and laptop for work.
Productivity
Productivity

BYO Device: Managing personal devices in the workplace

BYO mobile devices can make staff more productive at work, but what are the pitfalls? On weekends I like to go for long bicycle rides that I track with my phone, then share the data on a social network for cyclists. That means I need a waterproof phone with a hefty battery.

Special Edition

Business IQ

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Scam Email Criminal
Business IQ
Business IQ

Tis the season to beware of the scammer

The competition watchdog expects a spike in telephone and online fraud activity over the holiday season as scammers try to cash in on the Christmas spirit. This year alone, the Australian Competition and Consumer Commission (ACCC) has already reported over 152 thousand scam reports*, that have resulted in a staggering $81 million loss to the Austra...

Image shows a man using a laptop holding a Perspex lock.
Business IQ
Business IQ
Checking the Locks: How to Audit Your Cyber Security

Cyber attacks are becoming more prevalent and sophisticated. So to stay safe, organisations must undergo regular and rigorous cyber security audits. Businesses must conduct cyb...

Image shows three business people sitting around a table at a meeting with the man’s shadow swinging a tennis racket.
Business IQ
Business IQ
Andre Agassi on business: Five short-term goals for long-term success

If there is anyone who knows about goal setting, it’s an elite athlete. That’s why, when tennis icon Andre Agassi was speaking at the latest Telstra Vantage event, we paid atte...

Image shows a man diving for a ball on a tennis court.
Business IQ
Business IQ
Andre Agassi on business: Resilience for the long game

When the federal government gave accredited education providers just three months to comply with new regulations governing the sector Jack Delosa, founder of specialist educati...

Image shows ADMA CEO Jodie Sangster sitting in front of a sign that says ‘Creativity’.
Business IQ
Business IQ
Would you trust your business with your data?

ADMA CEO Jodie Sangster argues that how you handle your customer data – even if it’s legally correct and technically safe – can still create headaches for your business. In 201...

More News

I'll be the judge of that! What do Telstra Business Awards judges look for?
Success Stories
Success Stories
I'll be the judge of that! What do Telstra Business Awards judges look for?

Every year, a team of judges drawn from a wide variety of roles and fields are given the difficult task of reviewing and short listing a growing pile of entries for the Telstra...

Tony Nash Booktopia
Success Stories
Success Stories
Booktopia continues to set trends in e-commerce success by putting customers first

When CEO Tony Nash co-founded Booktopia in 2004, e-commerce was a fledg-ling industry. With a background in digital marketing, Nash invested $10 a day in Google AdWords. Bookto...

Alecia Hancock, Hancock Creative
Success Stories
Success Stories
Education the secret to building trust with clients for Hancock Creative

Sometimes, you need to give before you can receive. For Alecia Hancock and her agency Hancock Creative this means providing free educational content through emails and webinars...

Jen Geale, Mountain Bikes Direct
Success Stories
Success Stories
Being digital-only gives Mountain Bikes Direct the competitive advantage

Since launching online in 2012, Mountain Bikes Direct has supplied customers Australia-wide with specialist mountain bike equipment. Co-founder Jen Geale says e-commerce made i...

Violet Roumeliotis, 2017 Telstra Business Woman of the Year.
Success Stories
Success Stories
Press for progress: Business Woman of the Year helps families find their feet

Violet Roumeliotis, Telstra Australian Business Woman of the Year 2017, shares her experiences as a migrant and woman helping to improve people's lives. As told to Stuart Ridle...

Example of some of the analysis featured in the Business Benchmark Report.
Success Stories
Success Stories
How does your business compare? Find out with a tailored benchmarking report

Every 2018 Telstra Business Awards entrant receives a custom benchmarking report packed with tailored business analysis relative to other small businesses, plus clear advice on...